The assignment
An international bank needed a more consistent approach to periodic client reviews across its operating environments. The challenge was to make regulatory requirements workable for the teams carrying out the reviews.
My contribution
As consulting programme lead, I managed the delivery team and coordinated business, risk, technology and operations. I helped resolve competing priorities and keep the design connected to day-to-day use.
What the work achieved
The approach reached rollout and provided a basis for wider adaptation. My responsibility was the consulting contribution within a joint client and delivery team.
What I bring to a similar situation
Experience of carrying cross-functional change from design into use, with clear decisions and sustained coordination between delivery and control functions.